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The player from British Columbia experienced asked for get more info account closure by means of chat concept and e-mail about a few weeks ago and experienced acquired no reply, which brought on disappointment. Following the player experienced contacted the Grievances Team, they designed A different try to talk to the casino, this time successfully.
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First of all, listed here at Gratowin, we usually attempt to deal with all our consumers pretty As well as in accordance Together with the set up firm regulations and conditions and terms. Immediately after examining your initial refund ask for designed back again in July 2022, I am able to see that our colleagues responded to you promptly and explained why your refund ask for couldn't be accomodated.
They'd spoken that has a agent named Dave who, Inspite of owning no record from the prior closure request, proceeded to shut the account. The player had advised the On line casino carry out responsible gambling applications and make account closure less complicated. Subsequent this, the player's account was shut, resolving The problem.
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